Virtual Assistants for Home Services
Remote Services Team works with roofing companies, landscapers, fencing contractors, and other home service businesses to provide the dedicated administrative support that keeps operations running smoothly. Our Virtual Assistants handle the calls, the paperwork, the scheduling, and the follow-ups, so your team stays focused on delivering great work, and your customers stay informed every step of the way.
Tasks Our VAs Handle for Home Services
Lead Response & Customer Communication
Our VAs respond to inbound calls and online inquiries from Google, Angi, Thumbtack, and your website within minutes, follow up on unsold estimates, send job completion confirmations, and manage review requests and seasonal re-engagement campaigns, keeping your pipeline full between jobs.
Scheduling & Dispatch Coordination
Our VAs manage your job calendar, send confirmation and day-before reminder messages, coordinate material deliveries and subcontractor timing, backfill cancellations from a waitlist, and send your crew leads a ready schedule each evening so every morning starts without confusion.
Estimates, Invoicing & Collections
Our VAs create and send estimates, follow up at 24 hours, 48 hours, and one week on anything unsigned, convert accepted jobs in your system, send invoices on completion, and follow up on unpaid balances at 7, 14, and 30 days, so no completed work goes unbilled and no overdue account goes unnoticed.
Back-Office & Administrative Support
Our VAs maintain customer records and job documentation, coordinate supplier orders, manage your Google Business Profile, post project photos and testimonials to social media, prepare weekly revenue and schedule reports, and handle permit paperwork, taking the operational load off your plate so you can focus on the work itself.
Tasks Our VAs handle for Roofing Companies
Lead Response & Pipeline Management Our VAs answer inbound calls, respond to online inquiries within minutes, follow up on canvassing and referral leads, qualify prospects, and schedule inspection appointments, keeping your sales team focused on closing jobs, not chasing contacts.
Insurance Claim Coordination Our VAs guide homeowners through the claims process, schedule and confirm adjuster appointments, follow up on scope of loss documentation, track supplement approvals, and coordinate mortgage company endorsements, managing the insurance side of every job so nothing stalls between approval and installation.
Job Scheduling & Project Coordination Our VAs schedule crews around material delivery, permit status, and homeowner readiness, send pre-installation checklists, communicate delays proactively, provide morning-of arrival notifications, and track job milestones from start through final inspection.
Post-Job, Collections & Reputation Our VAs send completion documentation, follow up on outstanding balances and depreciation releases, coordinate two-party check endorsements, request Google reviews from satisfied customers, and keep your online reputation and Google Business Profile active and current.
Estimates, Retail & Ongoing Operations Our VAs manage retail inquiries, follow up on unaccepted estimates, coordinate financing applications, reach out to past customers with maintenance and inspection offers, and prepare regular revenue and pipeline reports, keeping your business moving in every season.
Tasks Our VAs handle for Landscaping Companies
Lead Capture & Estimate Follow-Up Our VAs answer inbound calls, respond to online inquiries, gather property details to prep your estimator, schedule on-site visits, and follow up on unaccepted estimates at 48 hours, one week, and two weeks, turning more proposals into signed contracts before customers go elsewhere.
Scheduling & Route Management Our VAs build new customers into routes based on location and crew capacity, adjust schedules for seasonal additions and cancellations, handle one-time service requests without disrupting recurring work, and send crew leads a ready schedule before every workday, keeping your routes tight and your crews efficient.
Customer Retention & Communication Our VAs send seasonal renewal notices, re-engage lapsed customers from prior seasons, coordinate early-bird pricing outreach to lock in next season’s contracts, and handle inbound complaints before they become lost accounts, protecting the recurring revenue your business runs on.
Invoicing, Collections & Back-Office Our VAs invoice completed work, process prepaid seasonal contracts, follow up on outstanding balances at 7, 14, and 30 days, reconcile jobs against invoicing so nothing goes unbilled, and prepare end-of-season retention and route performance reports.
Marketing & Business Operations Our VAs manage your Google Business Profile, post project photos and seasonal content to social media, send email newsletters with service reminders and promotions, track lead source attribution, and prepare weekly operations reports, handling the visibility and admin work that keeps your business growing between seasons.
Tasks Our VAs handle for Fencing Contractors
Lead Response & Estimate Coordination Our VAs answer inbound calls, gather project details like material preference, gate locations, and HOA status before the estimate visit, follow up on unaccepted proposals at 48 hours, one week, and two weeks, and flag high-value estimates for a personal call, moving more prospects from quote to signed contract.
Permitting & HOA Coordination Our VAs research permit requirements, prepare and submit applications, track approval status, follow up with municipal offices on pending decisions, and coordinate HOA submissions and approvals, handling the paperwork layer that stalls more fencing jobs than anything else.
Job Scheduling & Project Communication Our VAs schedule crews around permit approvals and material delivery, send pre-installation checklists covering gate access and pet containment, provide morning-of arrival notifications, communicate mid-project updates on multi-day installs, and schedule final walk-throughs upon completion.
Invoicing, Collections & Post-Job Follow-Up Our VAs send deposit invoices at signing, progress and final invoices at defined milestones, follow up on outstanding balances at 7, 14, and 30 days, send close-out packets with warranty and care documents, and request Google and Angi reviews from satisfied customers.
Marketing & Business Operations Our VAs post before-and-after project photos, manage your Google Business Profile, send email newsletters with seasonal promotions, maintain directory and HOA vendor list listings, track lead source attribution, and prepare weekly pipeline and revenue reports.
